Refund Policy

Returns & Exchange

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
You can request a change.  But you have the right to return it.
 You must send your product to us in the same manner as it was sent to you.
 Please send the product via E-Packet to
ADDRESS:

Parque de Cádiz 130, Parques de la Herradura. Huixquilican Estado de México. 52786 México 


Tel:+52 1 55 3029 6563 

You need to send the product as a gift to avoid the customs fee.  Otherwise, the customs fee will be charged to you.
 The product should not be shipped with any company other than E-Packet
 After the product is inspected, you will receive an e-mail about the refund.
IMPORTANT NOTE: THE RETURN LABEL IS NOT PROVIDED. BECAUSE THERE IS NO SERVICE ON INTERNATIONAL SHIPMENTS.


Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 
- Gift cards 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at mullnershop@hotmail.com

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mullnershop@hotmail.com and send your item to:

Parque de Cadiz 130, Parques de la Herradura. Huixquilican Estado de México. 52786 México 


Tel:+52 1 55 3029 6563 


Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 
To return your product, you should mail your product to:

Parque de Cadiz 130, Parques de la Herradura. Huixquilican Estado de México. 52786 México 


Tel:+52 1 55 3029 6563 


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.